Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: September 16, 2025
Information We Collect
We collect information you provide directly to us, such as when you contact us through our website or visit our bakery.
- Name and email address when you contact us
- Phone number and other contact information
- Product preferences and dietary requirements
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Improve our products and services
- Communicate with you about our bakery and products
Information Sharing
We do not sell, trade, or transfer your personal information to third parties without your consent, except as described in this policy.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Cookies
We use cookies to enhance your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: You can request a copy of all personal data we hold about you
- Right of Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data under certain circumstances
- Right to Portability: You can request transfer of your data to another provider
- Right to Object: You can object to processing of your data for specific purposes
- Right to Restriction: You can request limitation of processing under certain circumstances
- Right to Withdraw Consent: You can withdraw your consent at any time when processing is based on consent
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For marketing communications and optional services
- Contract Performance: To fulfill orders and provide services
- Legitimate Interest: To improve our services and security
- Legal Obligation: To comply with applicable laws and regulations
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by legal obligations. Contact information is generally retained for 3 years after the last interaction.
Supervisory Authority
If you believe we are not handling your data properly, you have the right to lodge a complaint with the French data protection authority (CNIL).
How to Exercise Your Rights
To exercise any of your rights or if you have questions about this policy, contact us at:
Boulangerie Gaia - Data Protection Officer
Email: dpo@boulangeriegaia.fr
Address: 23 Avenue Maréchal Foch, 34500 Béziers, France
Contact Us
If you have questions about this privacy policy or how we process your data, contact us:
Boulangerie Gaia
23 Avenue Maréchal Foch
34500 Béziers, France
Email: contact@boulangeriegaia.fr
Phone: +33 4 67 28 35 42
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.